How do I Cancel or Pause My Subscription?
In this article:
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Cancelling Your Subscription
If you decide that you no longer wish to continue with your Snap subscription, you can cancel your subscription directly from your Billing Settings.
NOTE: If you do not see a Billing Settings option under your name, you do not have access to change the subscription type for your account. If you are part of a team in Snap, your team administrator will need to make billing changes.
The Billing Settings are available under the Organization Settings page. To access this page, click your initials in the top-right corner of your Snap account and select Billing Settings from the menu.
Once you are on the Billing Settings page, navigate to the Subscription section and click the Cancel button.
What happens after you cancel depends on your current subscription status:
- Cancelling during a free trial or within 30 days after your free trial has ended: Your account will be cancelled immediately. If you have already made an initial payment, the amount will be refunded to the credit card used for the payment. Please allow up to 10 business days for the refund to appear on your credit card statement.
- Cancelling a monthly or annual subscription: You will continue to have access to your Snap account until the end of your current billing cycle. Your subscription will not renew, and you will not be charged again after the current billing period ends.
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Pausing Your Subscription
Not ready to cancel? Pause your subscription instead
If you don't currently need Snap but think you may return in the future, you can also pause your subscription for $9.99 per month.
Pausing can be a good option if you want to take a break without losing the work you've already completed in Snap. While your subscription is paused, all of your existing data and client plans will be retained, so you can pick up where you left off when you're ready to return.
To pause your subscription, please contact our Support team:
- Phone: 1-888-758-7977, Option 1
- Email: [email protected]
Our team can help you pause your account and answer any questions you may have about your subscription.
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Adding or removing users from your account
If you need to add or remove additional users from your Snap account, our Support team can help you make these changes.
To update the users associated with your subscription, please contact us:
- Phone: 1-888-758-7977, Option 1
- Email: [email protected]
Our team will be happy to assist you with updating the users on your account and answer any questions you may have about your subscription.