How do I enable or disable Two-Step Verification?

Multi-factor authentication (MFA) immediately increases your account security by requiring multiple forms of verification to prove your identity when signing into an application. Snap Projections provides the option for 2-Step Verification via email and authenticator apps.

To enable 2-Step Verification, click your initials at the top right and select User Settings.

On the User Settings page, you can select Email and/or Authenticator App to enable 2-Step Verification. Ensure that your email address is correct and able to receive incoming messages. If you need to update your email address, type your new email address in the Username/Email field and click Update. If you click Authenticator App, a popup will provide a QR code and an optional manual key. You can use these to link Snap to your preferred authenticator app. You will then need to click Update at the bottom of the page to apply the 2-Step Verification to your account. Note that you are not required to update your password at the same time.

Next time you log in to Snap Projections, enter your email address and password and click Log In.  If you have 2-Step Verification enabled, and you also check the Remember me checkbox, you will be remembered for 1 week. You won't have to enter a validation code each time your session times out after 30 minutes of inactivity for 1 week. If you do not select Remember me, you will be sent a new verification code each time you need to log back into an expired session.

After selecting Log In, you will see one of the the following 3 pages depending on which 2-Step Verification options you selected.

1. If you select both Email and Authenticator App, you will initially be prompted to obtain your six digit verification code from your connected authenticator app. You will also have the option to click Try Email to send the code to your email instead. While this is the most convenient setup, because you can sign in with either option, it's also less secure. This is because if either option (authenticator app or email) are compromised, your account could become compromised.
   1. If you click Try Email a 6 digit verification code will be sent to your email address from the sender [email protected]. This code is valid for 5 minutes.  Please check your spam or junk or bulk email folders if you don't see this message in your inbox.

2. If you only select Email, a 6 digit verification code will be sent to your email address from the sender [email protected]. This code is valid for 5 minutes. Please check your spam or junk or bulk email folders if you don't see this message in your inbox.

3. If you only select Authenticator App, you will be prompted to obtain your six digit verification code from your connected authenticator app. Please note, that if you're unable to obtain the six digit code from your app, you will be unable to login to Snap until you're able to access the authenticator app or connect with our Customer Success team.

Once you've entered the code you'll need to click Verify to log in. If you're using Email, you also have the option to click the Resend Email link to receive a new code if the first code expired. After 5 failed login attempts, your Snap Projections account will be locked and you will be required to reset your password by clicking on the Forgot password? link on the initial log in screen.

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To disable 2-Step Verification, click your initials at the top right and select User Settings.

De-select any checkboxes for 2-Step Verification and click Update. You will no longer be required to validate your login with a 6 digit code. 

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