All about add-on features

Add-on features are optional features that you can choose to add to your subscription.  To use one of these optional features, you must first activate it as shown below.  The cost of the add-on will increase your monthly or annual subscription.  Add-ons can be activated and deactivated at any time. Charges are prorated, which means you pay only for the days when they are active.

Currently, there is one add-on feature available; Stress Testing.

In this article:

  1. How to view the add-on features which are activated for your subscription
  2. How to activate an add-on feature
  3. How to deactivate an add-on feature
  4. How much do add-ons cost?
1

How to view the add-on features which are activated for your subscription

Add-on features can be managed on the Billing page.  All organization administrators have access to the Billing page by selecting their name at the top right and selecting Billing Settings.

On the Billing Settings page, there is a section called Users. Here you can see which add-on features have been enabled for you and other team members if applicable. 


2

How to activate an add-on feature

Add-ons can be activated and deactivated at any time. Charges are prorated, which means you pay only for the days when they are active.  If you are the administrator of your organization (or you have an individual account), you can activate or deactivate an add-on feature for all users in your organization on the Billing page under the Add-Ons section. If you wish to activate the add-on for specific team members, select their names under the Users table and make individual updates.

To activate an add-on for yourself or the entire team, click the Activate button beside that feature. 

Then click the Activate & Update Billing button. 

You will see the notification that the add-on feature has been activated and the change will be reflected in the billing system soon. Your credit card will be charged for the pro-rated amount remaining for your current monthly or annual billing period. If you accidentally activated the add-on, just click the hyperlink in the orange highlighted message in your scenario to deactivate now.


3

How to deactivate an add-on feature

On the Billing page, under the Add-Ons section, click Deactivate beside the applicable add-on.  This will deactivate the add-on for all members of your organization.  If you wish to deactivate the add-on for specific team members, please contact select the individual user's name from the Users table, then select Deactivate.

Your subscription will be updated by the next business day to reflect the removal of this add-on from your subscription. Your account will be credited for the remaining days of your billing cycle that this add-on is no longer being used.  This credit will be applied to your payment at the start of your next billing cycle. 


4

How much do add-ons cost?

The Stress Testing add-on is $9 per month/user or $96 per year/user depending on your current payment frequency. 

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